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Article selection staff: Liu Jia   |   Release date:2024/6/4 17:08:00   |   Number of views: 1508

May 27，The China Consumers Association released the "Annual Report on the Protection of Consumer Rights and Interests in China (2023)" (hereinafter referred to as the "Report")，Comprehensive summary of my country’s consumer rights protection legislation in 2023、Administration、Remarkable achievements in judicial and social aspects。Report Disclosure，2023，The National Consumers Association received a total of 132 consumer complaints.850,000 pieces，Solution 112.740,000 pieces，Complaint resolution rate 84.86%，Recover economic losses for consumers13.700 million yuan。

"Report" pointed out，There are still six outstanding problems in the current protection of consumer rights and interests in our country: the legislation related to consumer credit in the financial field is relatively lagging behind，Consumers’ right dafabet casino mobile appto know、Privacy、Right of revocation、Basic rights and interests such as the right to early repayment need to be better protected by the rule of law;

The supply of consumer rights protection systems in new consumption areas such as digital consumption is still insufficient，Smart terminal、Smart Home、Unmanned Driving、Digital Human Services、Generative artificial intelligence service、Metaverse virtual scene、Consumption in blind box operations and other fields，Need to accelerate the construction of legal system;

New food production and operation models such as prepared dishes need to be more standardized，The ingredients are not fresh、The taste is not restored enough、Serious product homogeneity、Low branding、Imperfect standards and other issues cause consumer concerns;

There are many “overlord clauses” in medical beauty contracts，Marketing “routines” for consumers，“Black organization、Black doctors” lead to problems such as “beauty” turning into “disfigurement”，Urgent need to improve normalized supervision;

Electronic fraud methods are constantly being renovated in the context of digitalization，AI portrait "accurate fraud"、Frequent small-amount frauds make it difficult for consumers to guard against，Intensify the dafabet online sports betting appgovernance of the entire chain、It is urgent to effectively improve consumers’ awareness and ability to prevent fraud;

Live e-commerce、Relevant laws, regulations and standards for new online marketing need to be improved，Part of the platform data is fake、Vulgar "bringing goods"、Inducing private transactions and other issues need to be tightened up。

To this end, the China Consumers Association puts forward suggestions for the protection of consumer rights in 2024: Cultivate and strengthen new consumption growth points，Stimulate consumption vitality;Accelerate the formulation and revision of relevant laws，Promote system construction in the consumer field towards high-quality development;Strive to solve difficult and blocking problems in the field of people's livelihood consumption，Effectively protect the personal and property safety of consumers;Continuously improve the level of public services，Strengthen quality management at the same time，Improve consumption experience，Guide rational consumption。

Source: Rule of Law Daily All-Media Reporter Wan Jing